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Christian Living Communities
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Our Hiring Process After you submit this application, you have one more step to go through before being considered for employment with CLC. Make sure you check your email for confirmation that we received your application, in that email will also be a link for you to click on to complete your assessment. Once your assessment has been matched to your application, you will receive another email that notifies you of what step you are in the process for consideration of interview for employment with CLC. We seriously look at the content of your application, resume and information provided. Please take the time to make your first impression count. We take whom we hire seriously. Our hiring process takes time. Do not expect a quick hire here at CLC. We strive to remain in contact with you via email about your employment status, but please understand that due to the volume of applications received, it is nearly impossible for us to reach out to each person individually via telephone. Please make sure you read the important information below regarding your rights as an applicant.
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Lead Concierge / Concierge II
Our Holly Creek Marketing Team is looking to fill the position of Concierge II. This position oversees the supervision and management of the concierge team at Holly Creek. If you are looking to join a dynamic team of individuals to lend your own talents to, please check us out!
Generally Sunday - Thursday 7:00 a.m. - 3:30 p.m. with some flexibility to meet the demands and needs of the Community.
Salary Range: $14.00 - $16.50 based on experience
Under the direction of the supervising manager, is responsible for the hiring, developing and coordinating and training for Concierge staff members. Troubleshoots resident, building and employee issues. First and central point of contact for service related issues. Position is on-call to cover for other staff members or for emergencies.
Under the direction of the supervising manager, responsible for the recruitment, supervision, training, coaching, and scheduling Concierge staff.
Oversees a budget for the concierge team.
Assists staff members with the development of personal goals, actively participates in coaching employees and participates in the annual evaluation of each employee.
Creates and develops hospitality-based programs to enhance services available to residents.
Screens incoming calls; takes messages and /or forwards calls as appropriate. Greets and gives directions or information to residents, visitors, guests and vendors.
Answers resident questions and assists residents in making reservations and appointments.
Responsible for sorting and distributing incoming mail.
Provides clerical assistance as needed, such as typing letters, memorandums, reports, forms, etc.
Schedules guest apartment reservations, updates census and pertinent resident information.
Provides basic information to those inquiring about the community; ensures current marketing brochures are available.
Handles resident emergency situations in the absence of the Resident Services Director, as applicable.
Receives and processes building work orders.
Manages office equipment and supplies.
Provides effective and courteous service to all residents, guests and co-workers.
Responds to Emergency Call System and building alarm system, as applicable.
Other duties as assigned.
Basic Qualifications & Experience
Requires working knowledge of multi-extension, multi-line telephones.
Prior concierge or hospitality experience strongly preferred.
Proven ability to multitask.
Minimum of two years experience in a business office environment. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook)
Must be able to read, write and speak the English language.
Must possess strong communication and excellent customer service skills.
Working Conditions/Physical Requirements
Moderate physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
Sits, stands, bends and moves frequently during working hours.
Is subject to frequent interruptions.
Interacts with residents, family members, visitors continually.