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Lead Concierge / Concierge II

Our Holly Creek Marketing Team is looking to fill the position of Concierge II. This position oversees the supervision and management of the concierge team at Holly Creek. If you are looking to join a dynamic team of individuals to lend your own talents to, please check us out!

Generally Sunday - Thursday 7:00 a.m. - 3:30 p.m. with some flexibility to meet the demands and needs of the Community.

Salary Range: $14.00 - $16.50 based on experience

Job Summary

Under the direction of the supervising manager, is responsible for the hiring, developing and coordinating and training for Concierge staff members.  Troubleshoots resident, building and employee issues.  First and central point of contact for service related issues.  Position is on-call to cover for other staff members or for emergencies. 

Essential Duties

  • Under the direction of the supervising manager, responsible for the recruitment, supervision, training, coaching, and scheduling Concierge staff.
  • Oversees a budget for the concierge team.
  • Assists staff members with the development of personal goals, actively participates in coaching employees and participates in the annual evaluation of each employee. 
  • Creates and develops hospitality-based programs to enhance services available to residents. 
  • Screens incoming calls; takes messages and /or forwards calls as appropriate. Greets and gives directions or information to residents, visitors, guests and vendors.
  • Answers resident questions and assists residents in making reservations and appointments.
  • Responsible for sorting and distributing incoming mail.
  • Provides clerical assistance as needed, such as typing letters, memorandums, reports, forms, etc. 
  • Schedules guest apartment reservations, updates census and pertinent resident information.
  • Provides basic information to those inquiring about the community; ensures current marketing brochures are available.
  • Handles resident emergency situations in the absence of the Resident Services Director, as applicable. 
  • Receives and processes building work orders.
  • Manages office equipment and supplies.
  • Provides effective and courteous service to all residents, guests and co-workers.
  • Responds to Emergency Call System and building alarm system, as applicable.
  • Other duties as assigned.

Basic Qualifications & Experience

  • Requires working knowledge of multi-extension, multi-line telephones.
  • Prior concierge or hospitality experience strongly preferred.
  • Proven ability to multitask.
  • Minimum of two years experience in a business office environment. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook)
  • Must be able to read, write and speak the English language.
  • Must possess strong communication and excellent customer service skills.

Working Conditions/Physical Requirements

  • Moderate physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
  • Sits, stands, bends and moves frequently during working hours.
  • Is subject to frequent interruptions.
  • Interacts with residents, family members, visitors continually.



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